Privacy Policy

Haco

Last Updated: June 2026

Welcome to Haco.

This Privacy Policy explains how Haco collects, uses, stores, shares, and protects your personal information when you access or use the Haco application, website, services, products, features, content, and other related services collectively referred to as the “Services” or the “Platform”.

The Services are provided and controlled by Guangzhou Yinyue Interactive Entertainment Information Technology Co., Ltd. (“Haco”, “we”, “us”, or “our”).

If you have any questions about how we use your information, please contact us at service@hacoapp.net.

Privacy Policy for Users in the United States

If you are a user residing in the United States, this Privacy Policy shall apply to you.

Catalogue

• 1. What Information We Collect
• 2. How We Use Your Information
• 3. How We Share Your Information
• 4. Your Choices
• 5. Security
• 6. Children
• 7. California Residents
• 8. Changes
• 9. Where We Store Your Personal Data
• 10. Contact

1. What Information We Collect

We collect information when you create an account and use the Platform, such as your contact details, profile information, content you create, and information related to your use of the Services. We may also collect information you share with us through third-party login providers, and technical and behavioral information about your use of the Platform.

Information You Choose to Provide

For certain activities, such as when you register, upload content to the Platform, participate in voice rooms, use messaging features, purchase Coins, send virtual gifts, or contact us directly, you may provide some or all of the following information:

• Registration information, such as language preference and phone number, only if you register with your phone number.
• Profile information, such as nickname, profile image, gender, birthday, bio, country or region, and social media account information where applicable.
• User-generated content, including comments, photographs, profile content, room content, messages, images, videos, and other content that you choose to upload, publish, send, broadcast, or otherwise make available on the Platform (“User Content”).
• Voice room information, such as rooms you create, join, follow, enter, or interact with, room duration, microphone status, speaking status, interaction records, and other room activity data.
• Virtual item information, including Coins, Diamonds, virtual gifts, badges, levels, honor titles, profile decorations, avatar frames, and other virtual items.
• Payment-related information, such as Apple In-App Purchase, Google Play Billing, or other authorized payment methods where available. We do not collect your full financial or billing information directly.
• Your opt-in choices and communication preferences, information in correspondence you send to us, and information you share through surveys, activities, campaigns, challenges, sweepstakes, contests, user support, or feedback forms.

Information We Obtain from Other Sources

We may receive information about you from other sources. For example, if you choose to register, log in, or link your account using a third-party service such as Facebook, Google, Apple, or other available login providers, we may collect information from these third-party services, such as your public profile information, account identifier, email address where available, profile image, or other information authorized by you.

We may also receive information from service providers, analytics providers, advertising networks, payment providers, fraud prevention providers, content moderation providers, and other business partners, where permitted by applicable law.

Information We Collect Automatically

We automatically collect certain information from you when you use the Platform, including:

• IP address and location-related data as described below.
• Device identifiers and app usage activity, including content you view, features you use, rooms you enter, interactions you make, and pages you visit within the Platform.
• Cookies and similar technologies where applicable.
• Mobile carrier, time zone setting, device model, operating system, app version, device language, screen resolution, network type, device identifiers, and platform.
• Crash logs, diagnostic data, performance data, error logs, and service operation logs.

Usage Information

We collect information regarding your use of the Platform and User Content that you generate, upload, send, broadcast, or interact with through the Platform. We may link your account information with your activity on the Platform across devices using your account ID, phone number, social login identifier, device identifier, or similar information, where permitted by applicable law.

Location Data

We may collect information about your general location, including location information based on your IP address, SIM card, device settings, or selected country or region. With your permission, we may also collect precise location information such as Global Positioning System (GPS) data. Such GPS data may be used to confirm your city or provide location-based services where available. You can disable precise location access through your device settings.

Voice Rooms and Audio

Haco provides voice chat room features. When you use voice-related features, we may process audio data and related technical information to enable real-time voice communication, microphone access, room interaction, audio quality optimization, safety protection, content moderation, and abuse prevention. Real-time voice audio may be transmitted through third-party voice service providers to enable voice room functionality. We may process related metadata, such as room ID, user ID, microphone status, speaking status, joining time, leaving time, and interaction records.

Messages

Where messaging features are available, we collect and process information you provide in the context of composing, sending, receiving, or interacting with messages through the Services. This information may include the content of messages, sending time, receiving time, read status, and participants of the communication. We may process messages and related metadata for service operation, delivery, safety, anti-spam, abuse prevention, complaint handling, and compliance purposes. Please be aware that messages sent to other users of the Services will be accessible by those users, and we are not responsible for the manner in which those users use or disclose such messages.

Metadata

When you upload User Content, you may automatically upload certain metadata connected to the User Content. Metadata may include how, when, and by whom the content was created or uploaded, how the content is formatted, account name, user ID, hashtags, captions, room information, and other data you choose to provide with the content.

Purchases of Coins and Virtual Items

Your purchases may be made through Apple In-App Purchase, Google Play Billing, or other authorized payment methods where available. We do not collect your full financial or billing information, such as your full card number or payment account credentials, in relation to such transactions. Please review the relevant terms and privacy notices of the applicable payment provider.

So that we can credit your account with the correct value in Coins or other virtual items, we may keep a record of the purchases you make, including transaction ID, order ID, purchase time, payment status, amount spent, purchased Coins, and related order information. Coins, Diamonds, virtual gifts, badges, levels, honor titles, profile decorations, avatar frames, and other virtual items are used only within the Platform and have no cash value unless otherwise required by applicable law.

Cookies

We and our service providers and business partners may use cookies and other similar technologies (“Cookies”) to automatically collect information, measure and analyze how you use the Platform, enhance your experience, improve the Platform, and provide relevant services. Cookies are small files which, when placed on your device, enable the Platform to provide certain features and functionality.

2. How We Use Your Information

We use your information to provide, operate, improve, develop, personalize, protect, and administer the Platform, and to allow you to use its features and functionalities. We generally use the information we collect for the following purposes:

• To provide the Services and Platform functionality and create, manage, and maintain your account.
• To enable voice chat rooms, real-time audio communication, room interaction, messaging, virtual gifting, and other social features.
• To process purchases of Coins and other virtual items, credit your account, maintain account balances, and record transactions.
• To provide user support, respond to inquiries, troubleshoot, analyze, test, research, and improve the Platform.
• To customize and recommend content, rooms, users, activities, or features that may be relevant to you.
• To support social functions, including allowing users to connect, interact, follow, join rooms, send gifts, and share User Content.
• To display profile-related information, including nickname, profile image, country or region, room role, level, badge, honor title, profile decoration, avatar frame, gift interaction, and other community features.
• To detect, prevent, and address abuse, fraud, spam, cheating, security incidents, illegal activity, and violations of our policies.
• To ensure that you are old enough to use the Platform as required by applicable law.
• To communicate with you, conduct activities, promotions, rewards, contests, or campaigns where applicable, and enforce our terms, conditions, and policies.
• To provide location-based or region-based services, where available and consistent with your permissions.
• To measure performance, analyze user behavior, and improve service stability and security.
• For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

3. How We Share Your Information

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect. We may share your information with the following selected third parties:

Authorized Third-Party Vendors and Service Providers

We may share your information with third-party vendors and service providers that help us perform business operations, including cloud hosting and data storage providers, voice service providers, messaging service providers, payment processors and app store payment providers, content moderation and safety service providers, analytics and performance optimization providers, customer support providers, security and fraud prevention providers, advertising and attribution providers, technical service providers, and data processing providers.

These service providers may process information only for the purposes of providing services to us, subject to applicable law and contractual obligations.

Payment Providers

If you purchase Coins or other virtual items, we may share transaction-related information with relevant payment providers, app stores, or payment processors to facilitate the transaction, verify payment status, credit your account, prevent fraud, and handle disputes. Such information may include transaction ID, order ID, user ID, product information, payment status, and purchase amount.

Social Network and Login Providers

If you choose to register or log in using third-party services such as Facebook, Google, Apple, or other available login providers, we may receive information from and share certain information with those providers in accordance with your authorization and their privacy policies.

Legal Purposes

We may disclose information to respond to subpoenas, court orders, legal processes, law enforcement requests, legal claims, government inquiries, or other legal obligations. We may also disclose information to protect and defend the rights, interests, safety, and security of Haco, Guangzhou Yinyue Interactive Entertainment Information Technology Co., Ltd., our affiliates, users, service providers, or the public.

With Your Consent

We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.

Public Activities and Public Profile Information

If you choose to engage in public activities on the Platform, such as joining rooms, speaking in rooms, posting content, sending gifts, displaying badges, using profile decorations, or participating in rankings, you should be aware that certain information may be visible to other users. Publicly visible information may include your nickname, profile image, user ID, country or region, profile information, room role, speaking status, level, badges, honor titles, avatar frames, profile decorations, gifts sent or received, interaction records, and other information you choose to make public or that is displayed as part of the Platform’s social features.

4. Your Choices

You may be able to refuse or disable Cookies by adjusting your browser or device settings. If you choose to refuse, disable, or delete Cookies, some functionality of the Platform may no longer be available to you. You can switch off GPS location information functionality on your mobile device if you do not wish to share precise location information. You can manage app permissions, such as microphone, camera, photos, notifications, and location permissions, through your device settings. If you have registered for an account, you may access, review, and update certain personal information that you have provided to us by logging into your account. You may also contact us at service@hacoapp.net to exercise your privacy rights, subject to applicable law and verification requirements.

5. Security

We use reasonable technical and organizational measures to help protect information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such third-party information.

6. Children

The Platform is not directed at children under the age of 18. If we become aware that personal information has been collected on the Platform from a person under the age of 18, we will take reasonable steps to delete such information and terminate the person’s account, unless otherwise required or permitted by applicable law. If you believe that we have collected information from a child under the age of 18 on the Platform, please contact us at service@hacoapp.net.

7. California Residents

Users of the Platform who are California residents and are under 18 years of age may request and obtain removal of User Content they posted by emailing us at service@hacoapp.net. All requests must be labeled “California Removal Request” on the email subject line and must provide a description of the User Content you want removed and information reasonably sufficient to permit us to locate that User Content. Please note that your request does not ensure complete or comprehensive removal of the material.

8. Changes

We may update this Privacy Policy from time to time. When we update this Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this policy, posting the new Privacy Policy, and providing any other notice required by applicable law. We recommend that you review this Privacy Policy regularly to stay informed of our privacy practices.

9. Where We Store Your Personal Data

The personal data that we collect from you may be transferred to and stored on cloud servers operated by us or our service providers. Your information may be processed and stored in countries or regions outside your country or region of residence. Where required by applicable law, we will take appropriate measures to protect your personal information when it is transferred internationally.

10. Contact

Questions, comments, and requests regarding this Privacy Policy should be addressed to:

Guangzhou Yinyue Interactive Entertainment Information Technology Co., Ltd.

Room A103, 1st Floor, Building 2, PCI Technology Building, No. 4 Jiangong Road, Tianhe District, Guangzhou, Guangdong Province, China

Email: service@hacoapp.net

Website: https://hacoapp.net

Attention: Privacy Policy

EEA and UK Privacy Policy

For users located in the European Economic Area, the United Kingdom, or Switzerland, this section applies in addition to the general provisions above.

Last Updated: June 2026

Welcome to Haco. The Platform is provided and controlled by Guangzhou Yinyue Interactive Entertainment Information Technology Co., Ltd. (“Haco”, “we”, “us”, or “our”).

We are committed to protecting and respecting your privacy. If you have any further questions about how we use your personal data, please contact service@hacoapp.net.

Catalogue

• 1. The Types of Personal Data We Use
• 2. How We Use Your Personal Data
• 3. How We Share Your Personal Data
• 4. Where We Store Your Personal Data
• 5. Your Rights
• 6. The Security of Your Personal Data
• 7. How Long We Keep Your Personal Data
• 8. Information Relating to Children
• 9. Complaints
• 10. Changes
• 11. Contact

1. The Types of Personal Data We Use

We collect and use profile information, user content and behavioral information, voice room information, virtual item and purchase information, information from third parties, technical information, and location information.

Profile Information

You give us information when you register on the Platform, including your username, nickname, date of birth, gender, phone number where applicable, profile image, language preference, country or region, and information you disclose in your user profile.

User Content and Behavioral Information

We process the content you generate on the Platform, including photographs, images, videos, messages, comments, room content, and other content you upload, send, publish, broadcast, or otherwise make available.

We also collect information regarding your use of the Platform, such as how you engage with content, rooms you create or join, users you follow, gifts you send or receive, messages you send or receive, activities you participate in, and problems encountered.

Voice Room Information

We collect information related to your use of voice rooms, including room ID, room title, room role, join time, leave time, microphone status, speaking status, interaction activity, room duration, room visitors, room coins, gifts sent or received, and other room-related activity.

Virtual Item and Purchase Information

We process information related to Coins, Diamonds, virtual gifts, badges, levels, honor titles, avatar frames, profile decorations, and other virtual items.

If you purchase Coins or other virtual items, your purchase will be made through Apple In-App Purchase, Google Play Billing, or other authorized payment methods where available. We do not collect your full financial or billing information directly.

To credit your account with the correct value, we keep a record of purchases, transaction IDs, order IDs, purchase time, amount spent, purchased Coins, payment status, and related order information.

Information from Third Parties

If you use third-party login providers such as Facebook, Google, Apple, or other available providers, we may receive information authorized by you, such as public profile information, account identifier, email address where available, and profile image.

Technical and Location Information

We automatically collect technical information such as IP address, mobile carrier, time zone settings, app version, device model, device system, network type, device ID, screen resolution, operating system, device language, diagnostic data, crash logs, performance logs, and service operation logs.

We may use language preference, country or region, IP address, SIM card information, or device settings to customize your Haco experience. With your permission, we may collect GPS data to confirm city-level location or provide location-based services where available.

2. How We Use Your Personal Data

To Perform Our Contract With You

• Provide and operate the Services.
• Create and manage your account.
• Notify you about changes to our Services.
• Provide user support.
• Enforce our terms, conditions, and policies.
• Administer the Platform, including troubleshooting.
• Enable you to share User Content and interact with other users.
• Enable voice room features, messaging features, virtual gifting, and social interaction features.
• Process purchases of Coins and other virtual items.
• Enable you to participate in activities, campaigns, rankings, rewards, and other interactive features.
• Communicate with you.

To Comply With Legal Obligations

We use your data to help us detect, prevent, and address abuse, fraud, cheating, illegal activity, security issues, and violations of applicable law or our policies.

In Accordance With Our Legitimate Interests

• Ensure the safety and security of the Platform.
• Review user content, messages, voice room activity, metadata, and reports for breach of our community guidelines or other inappropriate content.
• Improve, promote, and develop the Platform.
• Conduct data analysis, product research, and service testing.
• Ensure platform stability, security, and performance.
• Support social features and prevent fraud, spam, abuse, and unauthorized activity.

With Your Consent

We may use your information with your consent to provide precise location-based services, send certain marketing communications where required by law, or access device permissions such as microphone, camera, photos, location, or notifications.

You may withdraw your consent at any time where processing is based on consent.

3. How We Share Your Personal Data

We may share your personal data with selected third parties, including social network and login providers, payment providers, cloud service providers, voice service providers, messaging providers, content moderation providers, analytics providers, payment service providers, customer support providers, security service providers, corporate group members, business partners, potential investors or counterparties in business transfers, and law enforcement agencies or public authorities where required or permitted by law.

Certain profile and activity information may be visible to other users as part of the Platform’s social features, including nickname, profile image, user ID, country or region, level, badge, honor title, profile decoration, avatar frame, room role, room participation, gifts sent or received, and other interaction information.

4. Where We Store Your Personal Data

When you provide personal data to us via the Platform, it may be stored on cloud servers operated by us or our service providers. Your information may be processed and stored in countries or regions outside your country or region of residence. Where required by applicable law, we will use appropriate safeguards for international data transfers.

5. Your Rights

You may have rights under applicable law, including the right to request access, rectification, erasure, restriction, data portability, withdrawal of consent, objection to processing, objection to direct marketing, and the right to lodge a complaint with a competent data protection authority.

Before we respond to a request, you may be required to verify your identity or account details. Please send an email to service@hacoapp.net if you would like to exercise any of your rights.

6. The Security of Your Personal Data

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, transmission of information via the Internet is not completely secure. We maintain appropriate technical and organizational measures and update these measures from time to time to improve the overall security of our systems.

7. How Long We Keep Your Personal Data

We retain your information for as long as necessary to provide the Services, fulfill contractual obligations, protect our rights and interests, comply with legal obligations, resolve disputes, prevent fraud and abuse, enforce our agreements, and achieve the purposes described in this Privacy Policy.

Where we no longer need your information to provide the Services, we may retain it only for as long as we have a legitimate business purpose or legal obligation to keep such data. After you terminate your use of the Platform, we may store certain information in aggregated or anonymized form, or retain certain personal data where reasonably necessary.

8. Information Relating to Children

Haco is not directed at children under the age of 18. If you believe that we have personal data about or collected from a child under the age of 18, please contact us at service@hacoapp.net.

9. Complaints

If you wish to make a complaint about how we process your personal data, please contact us first at service@hacoapp.net, and we will endeavor to deal with your request as soon as reasonably possible. This is without prejudice to your right to lodge a complaint with the relevant data protection authority.

10. Changes

We may update this Privacy Policy from time to time. We will generally notify users of material changes through a notice provided via the Platform, by updating the Last Updated date, or by other means required by applicable law.

11. Contact

Guangzhou Yinyue Interactive Entertainment Information Technology Co., Ltd.

Room A103, 1st Floor, Building 2, PCI Technology Building, No. 4 Jiangong Road, Tianhe District, Guangzhou, Guangdong Province, China

Email: service@hacoapp.net

Website: https://hacoapp.net

Attention: Privacy Policy

Privacy Policy for Users Outside the United States, EEA, UK, and Switzerland

Applicable to users outside the United States, the EEA, the UK, and Switzerland.

Last Updated: June 2026

Welcome to Haco. The Platform is provided and controlled by Guangzhou Yinyue Interactive Entertainment Information Technology Co., Ltd. (“Haco”, “we”, “us”, or “our”). We are committed to protecting and respecting your privacy.

By accessing or using our website, services, applications, products, features, content, and other related services, collectively referred to as the “Services” or the “Platform”, you acknowledge that you have read this Privacy Policy and understand how we collect, use, store, share, and process your information. If you do not agree with this Privacy Policy in general or any part of it, you should not use our Services. If you have any questions about how we use your information, please contact service@hacoapp.net.

Catalogue

• 1. The Types of Information We Collect
• 2. Analytics Information
• 3. How We Use Your Information
• 4. How We Share Your Information
• 5. Your Rights
• 6. The Security of Your Information
• 7. How Long We Keep Your Information
• 8. Information Relating to Children
• 9. Changes
• 10. Where We Store Your Personal Data
• 11. Contact

1. The Types of Information We Collect

We may collect information you give us, information you choose to share from your social networks, technical information we collect automatically, behavioral information, location data, messages, voice room and audio data, metadata, purchase information related to Coins and virtual items, and cookies or similar technologies.

Information you give us may include nickname, name, birth date, gender, profile image, language selection, country or region, social media login details, phone number where applicable, user-generated content, voice room interactions, virtual items you send or receive, and account details related to purchases and payment channels where required for payment purposes.

Technical information may include IP address, location-related data, device identifiers, app usage activity, mobile carrier, time zone setting, device model, screen resolution, operating system, device language, network type, app version, crash logs, performance data, and service operation logs.

Behavioral information may include rooms you create, enter, join, follow, or interact with; microphone status and speaking status; users you follow or interact with; gifts you send or receive; Coins, Diamonds, and virtual item transaction records; messages, comments, user-generated content; activities, rankings, rewards, and campaigns you participate in; and engagement data.

With your consent, we may collect GPS data and mobile device location information. Such data may be used to confirm your city or provide location-based services where available. You can switch off location services through your device settings.

Where messaging or voice-related features are available, we process related content and technical data to enable delivery, real-time communication, content safety, anti-spam, complaint handling, service operation, and compliance purposes.

2. Analytics Information

On our Platform, we may use third-party analytics tools to help us measure traffic, usage trends, feature performance, service stability, and user activity patterns. These tools may collect information sent by your device or our Services, including pages you visit, features you use, rooms you enter, buttons you click, events you trigger, app version, device information, and other information that assists us in improving the Services.

3. How We Use Your Information

• To administer, provide, operate, and maintain the Platform.
• To create, manage, and maintain your account.
• To provide voice rooms, messaging, virtual gifting, profile features, levels, badges, activities, rankings, and other social interaction features.
• To process purchases of Coins and other virtual items and credit your account.
• To provide user support and respond to your requests.
• To conduct troubleshooting, data analysis, testing, research, statistical, and survey activities.
• To improve and develop the Platform and conduct product development.
• To personalize the content, rooms, activities, users, or features you see.
• To provide services based on your selected country, language, or region.
• To support social functions, enable messaging features, and allow users to identify, follow, interact with, and communicate with each other.
• To display public profile information, including nickname, profile image, user ID, country or region, level, badges, honor titles, decorations, avatar frames, room role, and interaction information.
• To detect abuse, fraud, cheating, spam, illegal activity, and violations of our policies.
• To notify you about changes to our Services, communicate with you, enforce our terms, and provide user safety, content moderation, and community protection.

4. How We Share Your Information

We may share your information with cloud storage and hosting providers, voice, messaging, and technology providers, analytics and search engine providers, payment providers, IT service providers and security providers, content moderation and safety providers, corporate group members and affiliates, law enforcement agencies or public authorities where required or permitted by law, and parties involved in a business transfer.

We may also share relevant transaction-related information with payment providers, app stores, or payment processors to facilitate transactions, verify payment status, credit your account, prevent fraud, and handle disputes.

5. Your Rights

If you have registered for an account, you may access and update certain personal information by logging into your account and using available features. You can switch off location permissions and manage microphone, camera, photos, notifications, and location permissions through your device settings. Depending on your jurisdiction, you may also have rights to access, correct, delete, restrict, object to, or request a copy of your personal information. You may contact us at service@hacoapp.net to exercise applicable rights.

6. The Security of Your Information

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Transmission of information via the Internet is not completely secure, and we cannot guarantee absolute security. We maintain technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, and destruction.

7. How Long We Keep Your Information

We retain information based on our contractual obligations and rights, legal obligations, statutes of limitation, legitimate business purposes, fraud prevention and security needs, disputes or potential disputes, and the establishment, exercise, or defense of legal claims. After you terminate your use of the Services, we may store certain information in aggregated or anonymized form, or retain personal information where reasonably necessary.

8. Information Relating to Children

The Platform is not directed at children under the age of 18. If we find that personal information has been collected from a person under the age of 18, we will take reasonable steps to delete that information and terminate the person’s account, unless otherwise required or permitted by applicable law. If you believe that we have collected information from a child under the age of 18 or otherwise prohibited by applicable law, please contact us at service@hacoapp.net.

9. Changes

We may update this Privacy Policy from time to time. We will generally notify users of material changes through a notice on the Platform, by updating the Last Updated date, or by other means required by applicable law. Your continued access to or use of the Services after the effective date of the updated Privacy Policy constitutes your acceptance of the updated Privacy Policy.

10. Where We Store Your Personal Data

When you provide personal data to us via the Platform, it may be transferred to and stored on cloud servers operated by us or our service providers. Your information may be processed and stored in countries or regions outside your country or region of residence. Where required by applicable law, we will take appropriate measures to protect your personal information when it is transferred internationally.

11. Contact

Guangzhou Yinyue Interactive Entertainment Information Technology Co., Ltd.

Room A103, 1st Floor, Building 2, PCI Technology Building, No. 4 Jiangong Road, Tianhe District, Guangzhou, Guangdong Province, China

Email: service@hacoapp.net

Website: https://hacoapp.net

Attention: Privacy Policy